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Sales Process & Policies

The journey to your new companion begins with a simple inquiry to discuss your home environment and preferences. Once we find the right match, a small deposit secures your chinchilla until they are ready to transition to their forever family.

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Reservation Policy

To reserve a chinchilla, a $50 non-refundable deposit is required. This holds your chinchilla for 14 days. If you need more time, extended holding is available for $25 per week. 

Southern Indiana Chinchillas

Delivery Options

The standard meeting location for pickup is 3060 Gottbrath Parkway, Jeffersonville, IN 47130. I can personally deliver up to 100 miles away for $2 per mile.  The last option is transport service. This cost between $250-$500 + depending on distance and available routes. 

Rehoming 

Our connection to our chinchillas is lifelong. Should you ever find yourself unable to provide care at any point in the pet's life, we offer a rehoming policy with no questions asked. We will ensure they return to a safe environment and find a forever home where they will thrive.

Your Questions Answered

How do I reserve a chinchilla?

To reserve a kit, we require a deposit. This ensures your chosen chinchilla is held for you until they are ready for their forever home.

What is your travel policy?

We prefer local pickup at 3060 Gottbrath Parkway, Jeffersonville, IN,  to minimize stress on the animals. However, we can discuss transport options within a reasonable distance.

What does my chinchilla come with?

Your chinchilla will come with transition food, pedigree, and a lifetime of support.

What supplies will I need?

You'll need a large cage, high-quality pellets, fresh hay, and a dust bath. We provide a detailed care guide to help you prepare before bringing your new friend home.

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